Frequently Asked Questions (FAQ)

1. What types of books do you offer at 3BC Kids?

We specialize in personalized children’s books, including storybooks, drawing books, and activity books, all custom-made to reflect your child’s unique journey and personality.

2. How do I personalize a book for my child?

Personalizing a book is easy! When placing your order, simply fill in the requested details, such as your child’s name, special milestones, memories, or any photographs you’d like to include. Be sure to provide as much detail as possible to make the book truly unique.

3. How long will it take to receive my order?

Our books are personalized and made to order. Once you’ve placed your order, it will typically take 7 to 10 working days to create and deliver your book. Shipping times may vary based on your location.

4. Can I make changes to my order after it’s placed?

Since each book is custom-made, we can only accommodate changes if they are requested immediately after the order is placed. Please contact us as soon as possible with your request, and we’ll do our best to assist you.

5. What if there’s an error in my personalized book?

We take great care to follow your instructions closely. If an error occurs that is exclusively our fault, we’re happy to offer a refund or rewrite. Please contact us with details, and we’ll resolve the issue. However, we cannot offer refunds or rewrites for mistakes due to vague or incorrect information provided during personalization.

6. Do you offer refunds or returns?

Because our books are custom-made, we only offer refunds or rewrites in cases where an error has been made on our part. Please review our Returns Policy for full details.

7. What is the best way to submit photographs?

If your book includes photographs, please ensure that the images are high-quality and clear. This will ensure the best results in the printed book. Upload the photos during the personalization process.

8. Can I track my order?

Yes, once your order has shipped, we will send you a tracking number so you can monitor the delivery of your personalized book.

9. How can I make my child’s book extra special?

You can make the book even more unique by sharing specific milestones, favorite activities, and meaningful moments. The more detail you provide, the more personal and memorable the book will be!

10. Do you ship internationally?

Yes

11. Can I order multiple books in one purchase?

Absolutely! You can order as many personalized books as you’d like. Each book will be tailored to the specific details you provide for each child.

12. What payment methods do you accept?

We accept all major credit cards, and other secure online payment methods to make your checkout process as convenient as possible.

13. Where can I find the Personalization of Book Policy?

You can find our Personalization of Book Policy in the “About 3BC Kids” section. We recommend reviewing this policy before placing your order to ensure the best outcome for your personalized book.

14. What if I don’t provide enough details for personalization?

If insufficient or vague details are provided, we will use standard design elements. Please note that we cannot accept liability for personalization that does not fully capture your vision due to incomplete or unclear information.

15. How do I contact customer service?

You can reach us via email at bc3deals@outlook.com or filling the form on Contact Us page. We’re here to help with any questions or concerns you may have!

We hope this FAQ helps! If you have any other questions, feel free to reach out to us directly.